The value of partnering with an MSP like Fusion

Published On: 22nd September 2023

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SMBs are increasingly turning to Managed Service Providers such as Fusion, to help maintain a competitive edge and benefit from the same high level of resources enjoyed by larger companies, despite working with smaller IT budgets.

What is an MSP?

Projected to almost double to $356.24 billion by 2025, the MSP market comprises of third-party suppliers who provide outsourced administration and management responsibilities to their clients. This model is not restricted to the IT sector, other examples of MSPs include supply chain management, call centre operations and marketing services.

So, why do I need an MSP, do you ask? By outsourcing services to a third-party provider, end users can boost the capabilities of their current teams or integrate the MSP within their business as a new team entirely.

Read on to find out how managed IT service providers can benefit businesses and how your partnership with Fusion can improve efficiency, business relationships and drive innovation.

MSPs offer better reliability

A trusted managed IT service provider can guarantee your business consistent and uninterrupted IT services with proactive monitoring and cybersecurity support via a Security Operation Centre (SOC). Technical issues and cyberattacks can occur at any time but with access to the latest technology and support from active security teams, MSPs are able to monitor networks for signs of their occurrence and respond as soon as they’re detected.

Having a reliable and proactive IT partner will help to meet customer demands more easily, fulfil orders more efficiently and avoid losses caused by technical issues.

MSPs offer improved communication

Prompt response times and 24/7/365 monitoring enable SMBs to quickly address technological issues and maintain effective communication with suppliers and customers. Reliable communication channels help to foster strong relationships between these parties, supporting more effective collaboration and smoother workflows.

Clear connection and fast internet services also enable faster processing of customer requests and more professional delivery of services.

MSPs offer greater expertise

MSPs possess specialised knowledge and insight into industry trends, best practices and emerging technologies, which SMBs may lack. By harnessing an MSP’s expertise, businesses will gain access to skilled professionals who can provide strategic guidance, more effective technology and optimised IT infrastructure that drives business growth.

Armed with this knowledge and technology, SMBs can then provide a more extensive and effective service. Companies who have lacked dedicated IT support in the past, are now able to utilize all that an MSP can offer without the need for new staff, space and equipment.

MSPs can lower costs

Outsourcing your IT services to an MSP lowers the cost of labour and eliminates the cost of hiring and training new IT staff. Managed services are also available on a scalable basis, so businesses have more control over how much they spend. A business made up of 12 people in one office which handles very little personal data will spend considerably less than a large corporation with several offices who handle vast amounts of personal data.

An MSP can reduce your IT costs by 25-45% and increase operational efficiency by 45-65%. Furthermore, by signing a repeat service agreement, you’re less likely to be surprised by unexpected costs as most will be covered by your contract.

MSPs offer peace-of-mind

The expertise and proactive monitoring offered by MSPs instil greater confidence in the technology that’s used by a business. This confidence helps alleviate concerns about IT threats, data incidents and regulatory compliance, enabling SMBs to focus more on their day-to-day operations.

A reliable MSP can enhance a company’s reputation among its customers and stakeholders by offering more secure systems and efficient technology. Customers and suppliers are reassured by companies who are more prepared against cyber-attacks and technological issues because they know that their data is being well looked after.

MSPs offer greater innovation

MSPs provide access to new technologies which businesses can harness to help streamline operations, improve customer experiences and remain competitive.

Enhanced technology coupled with expert support also enables SMBs to explore options they may have never considered before as they’ll have a team at the ready to advise and troubleshoot throughout the process.

As an MSP, Fusion offers the expertise, proactive measures, and robust IT infrastructure to protect SMBs from emerging threats, time-consuming downtime and unnecessary expenditure. If you’d like to find out more about how we can help your business succeed, call our helpful team on 01245 455510 or go to As a Chelmsford-based IT company, we can easily be reached by train or car, if you’d prefer to visit us in person. Let us know you’re coming and we’ll make sure we put the kettle on!


Published On: 22nd September 2023/

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