How Outsourced IT Support Can Solve These Common Business Problems

At Fusion, we’ve found outsourced IT to have solved countless issues for a variety of customers across a number of industries. Given the pandemic, the benefits of outsourced IT are looking more and more significant. In the following blog, you’ll see how outsourced IT can solve several challenges your business might be facing right now. Not to mention get a better perspective on the classic “pros and cons of outsourcing” debate.

Controlling costs

This is first for a reason, it’s a challenge every business faces. When you outsource, getting top IT talent is affordable since you can access numerous skills across a large team. Finding the right IT talent to do everything you need can be both costly and time-consuming. With a range of preselected talent to work with, when things go wrong, outsourced IT fixes things much quicker too. Finally, outsourced IT can save money on equipment by either renting out their tech or taking advantage of their relationships with key vendors.

Adapting to changes (quickly) 

New team members, new projects (e.g., a cloud migration), and new hardware can all require varying levels of IT support. These can be met quickly by an outsourced IT support provider; they already have the skills and technology your business needs. However, in-house IT staff will typically be smaller and have fewer resources. If you want to quickly adapt to the ever-changing business landscape, outsourced IT support will be equipped to do so.

Cybercrime

Adequately combating cybercrime is no small task. It requires a talented IT support specialist to be one step ahead of the latest threats. Finding this kind of specialist knowledge can be both hard and expensive. But an outsourced IT support provider will usually have at least one within their team. Outsourced IT support will also offer 24/7 assistance should your systems become compromised at an inconvenient hour.

Our new world of remote work

For many businesses, remote work will be here to stay once the world gets back to normal. However, working remotely is outsourced IT’s default setting. This means they can easily address employee problems wherever they might be located. An IT support company’s RMM (Remote Monitoring and Management) tool can address problems automatically before the end-user suffers. And RDP (Remote Desktop Protocol) management software lets IT support remotely access any employee device.

Looking after and growing your business

With your IT taken care of, and your time freed up, you can tackle a whole range of problems more effectively. You’ll have more bandwidth to think about optimising processes and thinking about growth tactics. Also, outsourced IT is scalable. It grows as your business grows and is always ready to take the next step as your business develops.

Customer retention

ou might say customer retention is just one of many outcomes from not having to worry about IT. When your IT support is outsourced you have less to worry about as a business owner. You don’t need to stress over things like IT operations, data management, or your servers. This can free you up to focus on the more important matters of looking after and retaining your customers.

When you outsource your IT, you solve one big problem, allowing you to solve many more. Your operations, your financial issues, growth, and more can all get extra care. If you’d like to take full advantage of outsourced IT, take a look at Fusion’s range of support services to get started or book a 30-minute meeting with us to find out more

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