Break-fix IT support is often the starting point for many small businesses. When a problem occurs, an IT provider is contacted to resolve it, and the business pays for the work completed. While this approach can be suitable in the early stages, it often becomes less effective as a business grows and becomes more reliant on technology.

SMBs are often seen as easier targets. Limited resources, fewer in-house IT specialists, and weaker defences can make them more vulnerable to cyberattacks. Yet the data these businesses hold, from customer details to financial information, is just as valuable to criminals as that of a large corporation.

The festive season is a time for celebration, connection and well-earned downtime, but unfortunately, it’s also one of the busiest times of year for cybercriminals. As people rush to finish online shopping, manage end-of-year admin and take annual leave, cybercriminals see an opportunity to exploit distraction and reduced staffing levels...