We offer 24/7 365 monitoring on network attached devices. This is offered as part of our managed support contact. The system allows us to monitor our clients' systems, we may know you have a problem before it happens! Having the ability to monitor systems reduces the risk of downtime. We are able to interact with devices and potentially fix issues without having to disturb the user. The user can also raise a ticket with us from the task bar icon and start a live chat with a support engineer.